Refund Policy for ABCSALES LTD

At ABCSALES LTD (salesabc.co.uk), we want to ensure that you are completely satisfied with your purchase. However, if you are not happy with your order, we offer a straightforward refund policy. Please read our policy below for full details.

1. Eligibility for Refunds

  • Returns Window: We accept returns for a full refund within 14 days of receiving your order.
  • Condition of Items: All items must be returned in unworn, unused, and original condition, with all tags and packaging intact.
  • Non-Refundable Items: Certain products may be exempt from refunds, including custom or personalized items, or items marked as final sale at the time of purchase.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@salesabc.co.uk within 14 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for your return.
  2. Return Authorization: Our team will issue a Return Authorization (RA) number and provide instructions on how to return your item(s).
  3. Shipping the Return: Once you receive your RA number, securely package the item(s) and send them back to the following address: ABCSALES LTD
    20 Wenlock Road,
    London, England,
    N1 7GU Please note that the return shipping cost is your responsibility, unless the item(s) you received were damaged or incorrect.

3. Refund Process

  • Once we receive your returned item(s), we will inspect them to ensure they meet the criteria for a full refund.
  • If your return is approved, we will process the refund to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable, except in cases of damaged or incorrect items.

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at support@salesabc.co.uk within 48 hours of receiving your order. We will arrange a return for a full refund or exchange at no extra cost to you.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the desired product.

6. Late Returns

Unfortunately, we are unable to accept returns outside of the 14-day return window. If your return is outside of this period, we may not be able to process a refund.

Contact Us

For any questions regarding our refund policy or assistance with your return, please don’t hesitate to reach out to our customer support team at:

Email: support@salesabc.co.uk
Address: 20 Wenlock Road, London, N1 7GU, England

Thank you for shopping with ABCSALES LTD. We’re here to ensure your experience is smooth and enjoyable!